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Incident management is an essential part of Benevolent Living’s organisational governance, in particular its care governance, work health and safety, and Risk Management Frameworks. This policy specifically relates to the management of incidents resulting from the provision of care and service to Benevolent Living's residents.

Benevolent Living ensures residents identifying as LGBTI receive inclusive care in an environment free from discrimination or abuse and supports the individual’s right to sexual expression and gender identification.

Benevolent Living values diversity and is committed to providing culturally safe care for residents from culturally and linguistically diverse backgrounds.

We are committed to ensuring our community is inclusive with everyone who lives, works and visits our community.

Benevolent Living is committed to ensuring that residents retain their personal, civic, legal and consumer rights, and are assisted to achieve active control of their own lives within the residential care service and in the community.

Our philosophy of care is strongly aligned with our Vision, Mission and Values. Read our Philosophy of Care to see how we are committed to delivering our care and services.