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Visiting is open between 8am-5pm daily through our West St entrance. 


Visitors should:

  • wear a surgical mask while onsite

  • stay 1.5 metres away from others where possible

  • wash their hands before entering and leaving the facility

  • stay away when unwell

  • it is not mandatory to RAT test before coming onsite, but we recommend visitors still do. 

Residential Aged Care Visitor Direction (No.2) was officially revoked from 1.00am AEST 30 June 2022. 

Visitation Hours 

Visiting hours remain between 7am and 5pm daily (if visitors are visiting outside of these times, we asked them to call ahead).

Visitors are still required to complete the Self-Guided Screening Process when they enter the community. Visitors are required to enter through reception (now at 60 Lennox St).

Self-Guided Screening Process

All visitors will need to sanitize their hands upon entry, then proceed to the Entry Sign Kiosk to complete the sign in process. The Entry Sign system is used to store information in the event an emergency we have a list of who onsite. We now have two Entry Sign systems for visitors to sign in and out on. 

Screening Questions:

  1. Have you currently or within the last 7 days been unwell or been aware of any of the following symptoms? (NO ENTRY IF YES):

    • Fever, night sweats or chills

    • Cough

    • Runny nose

    • Sore or scratchy throat

    • Shortness of breath


Resident Outings 

Aged care residents to leave their homes for any reason. 

COVID-19 Vaccinations for all staff and volunteers. 

Benevolent Living has joined the 100% employee vaccination club!

Congratulations to all of our employees at the Benevolent for receiving their first and second dose of the COVID-19 vaccination and for doing their part to protect themselves, their families, our community and the vulnerable people in our care!

Currently the 98.5% of aged care workers across the country have been vaccinated. These rates are higher than those across the community and reflects the determination of staff and administrators to keep our residents staff.

Management would also like to take the time to thank our residents and their families for understanding the importance of receiving the vaccination themselves and doing their part for the safety of our community. 

The majority of our residents have also chosen to be vaccinated and we also strongly encourage family members and visitors to be fully vaccinated against COVID-19. 

For more information on the vaccine please visit here

Thank you for your cooperation. 


Benevolent Living wants to make seeing your loved one as easy as possible and trust that all visitors will do the right thing. If visitors are found to be in breach of our visiting guidelines they may be asked to exclude themselves from the community. Furthermore, if there is a confirmed case of COVID-19 in Benevolent Living our visiting guidelines will be reviewed and that will be communicated with families.  If you have any questions or would like to talk to discuss the visiting hours further please contact Benevolent Living on (07) 4837 0300. 

Stay up-to-date

Check out our COVID-19 related media releases for Benevolent Living and keep up-to-date with our protocols. 

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