From 1am Wednesday 26 May 2021, the local government areas of Greater Melbourne are declared interstate areas of concern.

Anyone who has been to any of these areas of concern in the last 14 days will not be able to enter a residential aged care facility, hospital or disability accommodation service in Queensland.

Mandatory Flu Vaccinations 

As per Federal Government regulations, as of May 30th 2021 every person entering an aged care community must have received their Influenza Vaccination, unless they have a medical reason as to why they cannot receive the vaccine.

To ensure we are complying with this new Government regulation we must ask you to provide an immunisation statement/certificate to be able to visit your loved one after May 3oth.


Please provide a copy of your vaccination certificate or medical statement as to why you cannot receive the vaccination.

Or bring in a physical copy to front reception.

Thank you to all the valued residents and visitors of Benevolent Living. The last few months have been an adjustment for all, as we learn how to manage our new normal with COVID-19.

We would like to advise you that we remain extra vigilant and continue to implement measures to ensure we continue to deliver your care and services in the safest possible manner.

Our Senior Management Team are in constant communication with Queensland Health and the local Public Health Units regarding active cases in QLD and any steps we can take to further protect everyone who lives, works and visits us here at Benevolent.

We have also most recently reviewed and updated or Pandemic Plan to ensure our emergency response is ready if the time should come. Our team have recently undergone further training in infection control, the proper use of PPE and COVID-19 specific training.

All Benevolent Staff and Volunteers have:

  • Received their 2021 Flu Vaccination

  • Undergone extensive training in COVID-19 specific infection control measures

  • Adhere to strict infection control training

  • Wash their hands frequently

  • Undergo a screening process including temperature checking before starting every shift

  • Practice social distancing (where possible)

  • Are instructed not to come to work if unwell, even if their symptoms are mild, they are instructed to get tested for COVID-19 immediately

  • Have all been encouraged to download the COVID-Safe Application on their mobile phones.

We would like to take this opportunity to thank you for helping to keep yourself and our staff safe by practising social distancing and good hand hygiene. With you and your families continued support and cooperation we will keep our community safe and free from COVID-19.

If you have any queries or concerns, please do not hesitate to contact reception or speak with Helen Cleary.

Visitation Hours 

Visiting hours remain between 7am and 5pm daily (if visitors are visiting outside of these times, we asked them to call ahead).

Visitors are still required to complete the Self-Guided Screening Process when they enter the community. Visitors are required to enter through reception (automatic doors off West St Carpark) and will be directed to complete the mandatory screening process including taking your temperature and recording your details. Visitors no longer require a 2020 Flu Vaccination as per new Government regulations. 

These visiting hours will stay in effect for the foreseeable future, they will be revised after further direction from the state and federal government or if there is another confirmed case of COVID-19 in the community.

Self-Guided Screening Process

All visitors will need to wash their hands upon entry, then proceed to the Entry Sign Kiosk to complete the sign in process. The Entry Sign system is used to store information in the event we need to contact trace visitors coming and going from our community. 

Screening Questions:

  1. Where are you visiting from today?

    • No entry if coming from known COVID-19 hotspot in last 14 days. List will be attached and updated weekly. 

  2. Have you been overseas in the last 14 days? (NO ENTRY IF YES)

  3. Have you been in contact with a suspected/confirmed case of COVID-19 in the last 14 days? (NO ENTRY IF YES).

  4. Are you in close contact with or caring for someone who is currently unwell? (NO ENTRY IF YES).

  5. Have you currently or within the last 7 days been unwell or been aware of any of the following symptoms? (NO ENTRY IF YES):

    • Fever, night sweats or chills

    • Cough

    • Runny nose

    • Sore or scratchy throat

    • Shortness of breath


Resident Outings 

The most recent public health direction also permits aged care residents to leave their homes for a number of reasons including but not limited to exercise, health appointments, and family gatherings of up to 50 people. Families no longer need to complete a COVID-19 Outing Assessment Form before leaving the community, but we still ask you use the Entry Sign system to sign your loved one out before leaving and sign back in upon arrival. 

Residents may now leave their residential aged care facility for a range of reasons, including but not limited to:

  • exercise

  • attending private family gatherings of up to 50 people (as long as physical distancing can be maintained)

  • receiving or accessing health care

  • attending a funeral

  • visiting a service provider (for example hairdressers, beauty therapists and legal advisors)

  • going shopping

  • visiting another residential aged care facility

  • going on an external excursion with a group of residents (e.g. a day trip to the beach)

  • socialising (for example attending bingo with friends).

COVID-19 Vaccinations for Residents 


Update on Australia’s COVID-19 vaccines The Australian Government has a strategy to deliver COVID-19 vaccines to everyone living in Australia. The vaccine roll-out roadmap outlines the staged roll-out of the vaccine to priority groups, which is expected to commence from late-February 2021. A COVID-19 vaccine is just one part of keeping the community safe and healthy. It is important for everyone to continue COVIDSafe practises such hand hygiene, physical distancing and wearing masks when required, particularly in residential aged care facilities (RACFs).


Residential aged care workers and residents will be among the first people who can choose to receive the vaccine in the first roll-out phase (Phase 1a). More information is outlined in the Australian COVID-19 Vaccination Policy and the COVID-19 Vaccines National Roll-Out Strategy. 

Who is eligible for the COVID-19 vaccine in the first phase (Phase 1a)?


Residential aged care workers and residents will be among the first people who can choose to receive the vaccine in the first roll-out phase (Phase 1a). More information is outlined in the Australian COVID-19 Vaccination Policy and the COVID-19 Vaccines National Roll-Out Strategy.


Is the vaccine voluntary?


COVID-19 vaccines will be voluntary and free for everyone living in Australia. While the Australian Health Protection Principal Committee (AHPPC) strongly encourages COVID-19 vaccination, at this time AHPPC has not recommended mandating COVID-19 vaccination for the aged care workforce. The AHPPC will continue to monitor the situation and update its advice accordingly. Benevolent Living strongly recommends that all residents, staff and visitors that are able to receive the vaccination does so. 

For more information please see the Department of Health's FAQ's document. 

Thank you for your cooperation. 


Benevolent Living wants to make seeing your loved one as easy as possible and trust that all visitors will do the right thing. If visitors are found to be in breach of our new visiting guidelines they may be asked to exclude themselves from the community. Furthermore, if there is a confirmed case of COVID-19 in the CQ region our visiting guidelines will be reviewed and that will be communicated with families.  If you have any questions or would like to talk to discuss the new visiting hours further please contact Benevolent Living on (07) 4837 0300. 

Stay up-to-date

Check out our COVID-19 related media releases for Benevolent Living and keep up-to-date with our protocols.