Visiting as normal for all Houses. Visitors can visit between 9am-5pm with a P2 mask which are provided at reception upon signing in. 
Please call our COVID-19 Hotline for families with any questions - 1300 609 975 


Visitors should:

• wash their hands before entering and leaving the facility

• stay 1.5 metres away from others where possible

• stay in the resident’s room, outside or in a specific area (avoiding communal spaces)

• stay away when unwell

• follow requests from the facility to help keep staff and residents safe.

The most recent aged care directive has been updated again to reflect the following change.

From 13 December 2021, fully vaccinated arrivals from hotspots can visit vulnerable facilities including aged care. Providing they have evidence of their vaccination. 

Visitors who are unvaccinated and have visited a COVID-19 hotspot outside the border zone in the last 14 days or since the hotspot was declared (whichever is shorter) will not be able to visit.


Thank you to all the valued residents and visitors of Benevolent Living. We understand the restrictions have been an inconvenience but we thank you for your continued dedication to help keep our residents safe.  

We would like to advise you that we remain extra vigilant and continue to implement measures to ensure we continue to deliver your care and services in the safest possible manner.

Our Senior Management Team are in constant communication with Queensland Health and the local Public Health Units regarding active cases in QLD and any steps we can take to further protect everyone who lives, works and visits us here at Benevolent.

We have also most recently reviewed and updated or Pandemic Plan to ensure our emergency response is ready if the time should come. Our team have recently undergone further training in infection control, the proper use of PPE and COVID-19 specific training.

All Benevolent Staff and Volunteers have:

  • Received their 2021 Flu Vaccination/and both doses of their COVID-19 Vaccination 

  • Undergone extensive training in COVID-19 specific infection control measures

  • Adhere to strict infection control training

  • Wash their hands frequently

  • Undergo a screening process including temperature checking before starting every shift

  • Practice social distancing (where possible)

  • Are instructed not to come to work if unwell, even if their symptoms are mild, they are instructed to get tested for COVID-19 immediately. 

We would like to take this opportunity to thank you for helping to keep yourself and our staff safe by practising social distancing and good hand hygiene. With you and your families continued support and cooperation we will keep our community safe and free from COVID-19.

If you have any queries or concerns, please do not hesitate to contact reception or speak with Helen Cleary.

Visitation Hours 

Visiting hours remain between 7am and 5pm daily (if visitors are visiting outside of these times, we asked them to call ahead).

Visitors are still required to complete the Self-Guided Screening Process when they enter the community. Visitors are required to enter through reception (now at 60 Lennox St) and will be directed to complete the mandatory screening process including taking your temperature and recording your details. 

These visiting hours will stay in effect for the foreseeable future, they will be revised after further direction from the state and federal government or if there is another confirmed case of COVID-19 in the community.

Self-Guided Screening Process

All visitors will need to wash their hands upon entry, then proceed to the Entry Sign Kiosk to complete the sign in process. The Entry Sign system is used to store information in the event we need to contact trace visitors coming and going from our community. We now have two Entry Sign systems for visitors to sign in and out on. 

Screening Questions:

  1. Where are you visiting from today?

    • No entry if coming from known COVID-19 hotspot in last 14 days. List will be attached and updated weekly. 

  2. Have you been overseas in the last 14 days? (NO ENTRY IF YES)

  3. Have you been in contact with a suspected/confirmed case of COVID-19 in the last 14 days? (NO ENTRY IF YES).

  4. Are you in close contact with or caring for someone who is currently unwell? (NO ENTRY IF YES).

  5. Have you currently or within the last 7 days been unwell or been aware of any of the following symptoms? (NO ENTRY IF YES):

    • Fever, night sweats or chills

    • Cough

    • Runny nose

    • Sore or scratchy throat

    • Shortness of breath


Resident Outings 

The most recent public health direction also permits aged care residents to leave their homes for any reason. 

COVID-19 Vaccinations for all staff and volunteers. 

Benevolent Living has joined the 100% employee vaccination club!

Congratulations to all of our employees at the Benevolent for receiving their first and second dose of the COVID-19 vaccination and for doing their part to protect themselves, their families, our community and the vulnerable people in our care!

Currently the 98.5% of aged care workers across the country have been vaccinated. These rates are higher than those across the community and reflects the determination of staff and administrators to keep our residents staff.

Management would also like to take the time to thank our residents and their families for understanding the importance of receiving the vaccination themselves and doing their part for the safety of our community. 

The majority of our residents have also chosen to be vaccinated and we also strongly encourage family members and visitors to be fully vaccinated against COVID-19. 

For more information on the vaccine please visit here

Thank you for your cooperation. 


Benevolent Living wants to make seeing your loved one as easy as possible and trust that all visitors will do the right thing. If visitors are found to be in breach of our visiting guidelines they may be asked to exclude themselves from the community. Furthermore, if there is a confirmed case of COVID-19 in the CQ region our visiting guidelines will be reviewed and that will be communicated with families.  If you have any questions or would like to talk to discuss the visiting hours further please contact Benevolent Living on (07) 4837 0300. 

Stay up-to-date

Check out our COVID-19 related media releases for Benevolent Living and keep up-to-date with our protocols.