Thank you to all the valued residents and visitors of Benevolent Living. The last few months have been an adjustment for all, as we learn how to manage our new normal with COVID-19.

We would like to advise you that we remain extra vigilant and continue to implement measures to ensure we continue to deliver your care and services in the safest possible manner.

Our Senior Management Team are in constant communication with Queensland Health and the local Public Health Units regarding active cases in QLD and any steps we can take to further protect everyone who lives, works and visits us here at Benevolent.

We have also most recently reviewed and updated or Pandemic Plan to ensure our emergency response is ready if the time should come. Our team have recently undergone further training in infection control, the proper use of PPE and COVID-19 specific training.

All Benevolent Staff and Volunteers have:

  • Received their 2020 Flu Vaccination

  • Undergone extensive training in COVID-19 specific infection control measures

  • Adhere to strict infection control training

  • Wash their hands frequently

  • Undergo a screening process including temperature checking before starting every shift

  • Practice social distancing (where possible)

  • Are instructed not to come to work if unwell, even if their symptoms are mild, they are instructed to get tested for COVID-19 immediately

  • Have all been encouraged to download the COVID-Safe Application on their mobile phones.

We would like to take this opportunity to thank you for helping to keep yourself and our staff safe by practising social distancing and good hand hygiene. With you and your families continued support and cooperation we will keep our community safe and free from COVID-19.

If you have any queries or concerns, please do not hesitate to contact reception or speak with Helen Cleary.

Visitation Hours 

Visiting hours remain between 7am and 5pm daily (if visitors are visiting outside of these times, we asked them to call ahead).

Visitors are still required to complete the Self-Guided Screening Process when they enter the community. Visitors are required to enter through reception (automatic doors off West St Carpark) and will be directed to complete the mandatory screening process including taking your temperature and recording your details. Every visitor is still required by law to have a current 2020 Flu Vaccination and show evidence to Benevolent's Quality Officer.

These visiting hours are still in effect and will be for the foreseeable future, they will be revised after further direction from the state and federal government or if there is another confirmed case of COVID-19 in the community.

Self-Guided Screening Process

All visitors will need to wash their hands upon entry, then proceed to the front table to complete the Visitor Instruction. There will be a Log book to enter all details, answer the below questions and sign that the information you are providing is correct to the best of your knowledge. Then fill in your visitors badge and proceed with your visit, ensuring you leave through reception and note your exit time in the Log book. 

Screening Questions:

  1. Where are you visiting from today?

    • No entry if coming from known COVID-19 hotspot in last 14 days. List will be attached and updated weekly. 

  2. Have you been overseas in the last 14 days? (NO ENTRY IF YES)

  3. Have you been in contact with a suspected/confirmed case of COVID-19 in the last 14 days? (NO ENTRY IF YES).

  4. Are you in close contact with or caring for someone who is currently unwell? (NO ENTRY IF YES).

  5. Have you currently or within the last 7 days been unwell or been aware of any of the following symptoms? (NO ENTRY IF YES):

    • Fever, night sweats or chills

    • Cough

    • Runny nose

    • Sore or scratchy throat

    • Shortness of breath


Resident Outings 

The updated public health direction also permits aged care residents to leave their homes for specific reasons such as exercise, health appointments, and family gatherings of up to 20 people. If you are going offsite with a loved one, please complete an Outing Assessment Form prior to your outing and the Resident Log before you leave and when you return including taking your loves ones temperature. You can download the Outing Assessment Form by following the link below. 

Resident can leave the facility to:

·       Receive end of life or palliative care,

·       Receive or access health care,

·       Attend small family gatherings (up to 20 people including the resident),

·       Undertake exercise, or

·       Attend a funeral


Residents cannot:

·       Go on group excursion with other residents,

·       Go shopping or to other public places

·       Visit a café or restaurant.

Stay up-to-date

Check out our COVID-19 related media releases for Benevolent Living and keep up-to-date with our protocols. 

Thank you for your cooperation. 


Benevolent Living wants to make seeing your loved one as easy as possible and trust that all visitors will do the right thing. If visitors are found to be in breach of our new visiting guidelines they may be asked to exclude themselves from the community. Furthermore, if there is a confirmed case of COVID-19 in the CQ region our visiting guidelines will be reviewed and that will be communicated with families.  If you have any questions or would like to talk to discuss the new visiting hours further please contact Benevolent Living on (07) 4837 0300.