As the COVID-19 coronavirus situation evolves, we want to reassure you that we are implementing all possible measures to prevent the spread of this new illness in our facility and to protect our residents, staff and the wider community.
COVID-19 is a new virus, which means there is no immunity to it. The World Health Organisation has declared COVID-19 a pandemic, and evidence suggests that the risk is greater in older people, aged 70 and over.
We have recently implemented a new Visitor Protocol and improved infection control practices, but we have now decided to initiate precautionary lockdown of our facility, effective immediately, to ensure the safety of every resident. We have made this decision after news of a confirmed locally acquired case of COVID-19. This is not a decision we have taken lightly, and we believe it is in the best interest of our residents. This precautionary lockdown will be for at least two weeks and we will review the local situation after this time.
In the event of special circumstances, or should there be any deterioration in your loved one’s condition or an end-of-life situation, we will make arrangements on a case-by-case basis. Please contact us to discuss arrangements in such circumstances.
Feel free to phone your loved one, or book in a time to Skype with them on one of our communal devices (we will be releasing further details on this tomorrow). Or, if they have an electronic device of their own that enables video calling capabilities, please keep in touch with them through their device. Should one of our staff members be required to assist them with the video call, we would be only too happy to help.
We thank you for your cooperation and support of our arrangements to protect our residents in light of the current health emergency. Together, we can help keep the people we love and care for, healthy and well.
If you have questions or concerns in relation to these temporary measures, please contact Helen Cleary on 0448 478 420 or Sarah Warden 0409 009 205.